How it works

Choose Refundid. Get an instant refund. Send back your return. Only by Refundid.

Selecting the items you'd like to return

1

Select Refundid when lodging your return

Choose an instant refund by Refundid as your return option when making a return to one of our partner retailers. Enter your order number and select the items you want to return.

A successful instant refund through Refundid

2

Get Refundid instantly!

Your refund will reach your debit card in seconds.

Select your preferred return shipping method

3

Ship Later

Download your return label and send back your items within 1 week.

Create Your Account

Signing up is easy

Create an account so you can
get instant refunds any day, any time with ease.

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Enter your details

Enter your order number and choose the items you wish to return.

Credit Card Icon

Connect a debit card

Enter your order number and choose the items you wish to return.

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Get Refundid!

Enter your order number and choose the items you wish to return.

FAQ

How can we help?

How long does it take to get my refund?

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Refundid issues refunds instantly to your nominated card or bank account. In most cases, the funds appear within seconds, but may take up to 30 minutes.

For instant exchanges, no payout occurs—your card is used only if the replacement item is of greater value than the original.

Can I use Refundid if I purchased my order with a buy now pay later service, like Afterpay or Zip?

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Absolutely! Refundid supports all major payment gateways, meaning you can still process an instant return—whether refund or exchange—if you purchased with a Buy Now Pay Later (BNPL) service like Afterpay, Zip or Klarna.

Simply follow the usual Refundid process through one of our partner stores. You’ll receive funds instantly to repay your BNPL provider if you opt for a refund.

Please note: BNPL arrangements are not automatically cancelled—refund money must be manually applied to your BNPL balance.

How do I get my first refund?

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Received an item you're not satisfied with from a Refundid-enabled store? Whether you’d prefer a refund or an exchange, just sign up and follow our simple 3-step return process.

To get started, create your Refundid account and access your personalised dashboard to lodge the return.

Got questions?
Check out our help centre or contact our customer success team.

Go to Refundid help center