How it Works

About Us

Rewriting the returns experience for shoppers and retailers alike

Refundid is a fintech company transforming how returns are handled in eCommerce. Operating internationally, we offer a full suite of post-purchase solutions including instant refunds, seamless exchanges and standard returns. Every solution is designed to reduce friction, build loyalty and put customers first.

Our mission is to create complete customer confidence. We believe that shoppers should feel in control at every step of the purchase journey. That’s why we’ve built tools that remove the usual uncertainty around refunds, making returns fast, flexible and frustration free.

Founded by a team who experienced the pain points of returns firsthand, Refundid exists to solve a problem that had been ignored for too long. What started as a better way to get your money back has grown into a platform trusted by leading brands across Australia and beyond.

For shoppers, Refundid delivers choice, speed and peace of mind. For retailers, it’s a strategic way to retain customers, recover revenue and own the returns experience from start to finish.

We’re here to change the way people think about refunds and to make returns something everyone can feel confident about.