Viktoria & Woods offers a return policy that varies depending on the type of item, purchase location, and reason for return. In general, items must be returned within 30 days of purchase in their original condition with tags attached. Customers are responsible for return shipping costs, except for exchanges of faulty items.
Here is a summary of the return policy by purchase location:
Online purchases (including Click & Collect):
- Full-price items: Instant refund with Refundid, exchange, credit note, or refund (minus a $10.95 return fee).
- Sale items: exchange or credit note only.
- Final sale items: no returns.
In-store purchases:
- Full-price items (purchased between December 15th and January 15th): exchange or credit note only.
- Full-price items (outside of the holiday return window): exchange or credit note unless purchased during a promotion, then exchange or credit note only to the value of the purchase.
- Sale items: no return or exchange.
- Final sale items: no return.
Outlet purchases:
- Sale items: exchange for an item of equal or higher value, no refunds or credit notes.
- Final sale items: no return.
Some exceptions apply, including for hygiene reasons.
