Absolutely! Refundid supports all major payment gateways, meaning you can still process an instant return—whether refund or exchange—if you purchased with a Buy Now Pay Later (BNPL) service like Afterpay, Zip or Klarna.

Simply follow the usual Refundid process through one of our partner stores. You’ll receive funds instantly to repay your BNPL provider if you opt for a refund.

Please note: BNPL arrangements are not automatically cancelled—refund money must be manually applied to your BNPL balance.

Here at Refundid we are committed to complying with our obligations under the Privacy Act (Cth) 1988, including the Australian Privacy Principles.

Refundid, and where possible its third-party providers, operate on cloud-native and compliant infrastructure (ISO27001, ASAE 3150, CPS 234 & CIS Benchmark Level 2). Read our Privacy Policy.

No! Refundid is 100% free for customers processing an instant return—whether for a refund or exchange. There are no subscription, setup, or transaction fees.

The only time we charge Refundid customers is in rare cases of misconduct. If you believe you may fall under these conditions, we recommend not using Refundid. Learn more here.

Received an item you're not satisfied with from a Refundid-enabled store? Whether you’d prefer a refund or an exchange, just sign up and follow our simple 3-step return process.

To get started, create your Refundid account and access your personalised dashboard to lodge the return.

Refundid lets you complete your return instantly—before even sending the item back—at no cost to you.