How it works

Choose Refundid. Get an instant refund. Send back your return. Only by Refundid.

Selecting the items you'd like to return through Refundid

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Select Refundid when lodging your return

Choose an instant refund by Refundid as your return option when making a return to one of our partner retailers. Enter your order number and select the items you want to return.

A successful instant refund through Refundid

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Get Refundid instantly!

Your refund will reach your nominated bank account in seconds.

Select your preferred return shipping method

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Ship Later

Download your return label and send back your items within 1 week.

Create Your Account

Signing up is easy

Create an account so you can
get instant refunds any day, any time with ease.

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Enter your details

Enter your order number and choose the items you wish to return.

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Connect your bank account

Enter your order number and choose the items you wish to return.

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Get Refundid!

Enter your order number and choose the items you wish to return.

FAQ

How can we help?

Can I use Refundid if I purchased my order with a buy now pay later service, like Afterpay or Zip?

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Absolutely! Refundid supports all major payment gateways, meaning you can still process an instant return—whether refund or exchange—if you purchased with a Buy Now Pay Later (BNPL) service like Afterpay, Zip or Klarna.

Simply follow the usual Refundid process through one of our partner stores. You’ll receive funds instantly to repay your BNPL provider if you opt for a refund.

Please note: BNPL arrangements are not automatically cancelled—refund money must be manually applied to your BNPL balance.

How do I know Refundid will handle my data securely?

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Here at Refundid we are committed to complying with our obligations under the Privacy Act (Cth) 1988, including the Australian Privacy Principles.

Refundid, and where possible its third-party providers, operate on cloud-native and compliant infrastructure (ISO27001, ASAE 3150, CPS 234 & CIS Benchmark Level 2). Read our Privacy Policy.

Does it cost to use Refundid?

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No! Refundid is 100% free for customers processing an instant return—whether for a refund or exchange. There are no subscription, setup, or transaction fees.

The only time we charge Refundid customers is in rare cases of misconduct. If you believe you may fall under these conditions, we recommend not using Refundid. Learn more here.

How do I get my first refund?

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Received an item you're not satisfied with from a Refundid-enabled store? Whether you’d prefer a refund or an exchange, just sign up and follow our simple 3-step return process.

To get started, create your Refundid account and access your personalised dashboard to lodge the return.

What is Refundid?

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Refundid lets you complete your return instantly—before even sending the item back—at no cost to you.

Got questions?
Check out our help centre or contact our customer success team.

Go to Refundid help center